Privacy Policy

1. Introduction

ZONE MEDIA OÜ (registration number 10577829) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone, address)
• Company and job title information
• Technical requirements and service preferences
• Payment and billing information
• Communication records and support requests

2.2 Technical Information

We automatically collect certain technical information:

• IP addresses and location data
• Browser type and version
• Operating system information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our IT infrastructure services
• Processing service requests and managing client accounts
• Communicating about services, updates, and support
• Improving our website and service offerings
• Complying with legal obligations and regulations
• Marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in delivering our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and employee training
• ISO 27001 compliant security practices
• Regular backup and disaster recovery procedures

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Other legally recognized transfer mechanisms

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on:

• Type of information and service relationship
• Legal and regulatory requirements
• Business and operational needs
• Your consent and preferences

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where processing is based on consent

9. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our services

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe we have not handled your personal information in accordance with applicable law.